Cancellation & Refund Policy

Appointment Deposit

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Appointment Deposit:

When scheduling your notary appointment, a deposit of your total quoted price is required to secure your desired time slot. The deposit can be paid when you receive your invoice via email. The appointment will be confirmed upon receipt of the deposit and review of the details requested in your booking application.

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Cancellations & No Shows 

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Notification of Cancellation:

In case you can't make it to your planned appointment, we ask for your cooperation in informing us with a minimum of 24 hours' notice. This enables us to open up the appointment time for another client who might require our assistance. Feel free to reach us by phone or email at any time.

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Email: Marialopeznotary@gmail.com

Phone: (720) 773-2337

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No-Shows:

A "no-show" situation happens when the person scheduled for an appointment doesn't appear without advance notice or cancels in 24 hours' or less. In these instances, a no-show or a cancellation with less than 24 hours' notice, constitutes a relinquishment of the total deposit amount for the appointment. We recognize that unexpected situations can occur and we will send out a reminder for you to reschedule your missed appointment.

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Refunds

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Refund Eligibility:

Once notary services have been finalized, they will not qualify for a refund since such service has been rendered. This covers services like completed notarizations, other finalized notary acts, and any other services. Upon further evaluation, a refund request may only be granted for any and all payments made beforehand, pertaining to any notary or professional services that has not yet taken place. Refund requests will no longer be considered 3 days after the service was completed.

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Refundable Circumstances:

1) Appointment Cancellation: Should you give at least a 24-hour notification for canceling an appointment, any payment you've made will qualify for a refund.

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2) Service Unavailability: In the event that a circumstance impacts our ability to provide your service or an internal problem prevent us from carrying out the notary and/or professional service, you will receive a complete refund.

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Refund Request:

Any and all refund requests must be sent to our email  Marialopeznotary@gmail.com (or fill out the form below) within 3 days of the initial payment or 3 days after your appointment date. Refunds will be returned to the original payment method, and it's important to allow a reasonable period for the refund to be visible in your account. It's worth noting that the timeframe for which the refund will be posted may differ based on your financial institution.

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